Site regulations

Job Regulations

Website Policy

1.1 The "JUV Activewear" website uses a website and virtual store (hereinafter: the "Site") operated by JUV Israel, C.P. 558457404 (hereinafter: the "Company"), which offers for sale a variety of sports products in Israel and around the world (hereinafter: the "Products")

1.2. For any questions and/or clarifications and/or inquiries regarding the site or the products offered therein, you can contact the company's customer service directly at the email address contact@juv-activewear.co.il

1.3. The terms of use (hereinafter: "Terms of Use"/Regulations") stated below will apply to any action and/or use of the site and any purchase made thereon and will constitute a binding agreement for all purposes between the users and the site management (hereinafter: "Site Management"/ "Management"). A user who does not agree to the terms of these Terms of Use is asked not to make any use of the site. It is also clarified that browsing the site and/or purchasing products there constitutes the user's consent to accept and act in accordance with the site's regulations and constitutes a declaration by the user that he and/or another party on his behalf will not do so. Any claim and/or demand and/or claim against the site and/or any of its owners and/or employees in all matters relating to the terms and instructions of use.

1.4. The Company reserves the right to change these Terms of Use from time to time, at its sole discretion, without the need to provide warning and/or prior notice to the user.

1.5. In these regulations, the feminine form is used for convenience purposes only, and this use also includes addressing in the masculine form and/or plural.

Terms of use of the website

2.1. All prices appearing on the site for the products are stated in new shekels. Prices include VAT, to the extent applicable by law, and do not include shipping fees. The site management may update product prices from time to time and shipping rates, without any prior notice.

2.2. The product prices and shipping fees that appear on the site are updated in real time. However, it is clarified to the user that the prices are updated from time to time "online" and therefore there may be a temporary gap between the price at the time of collecting the product (which appears in the shopping cart) and the price that appears at the end of the ordering process. For the avoidance of doubt, it is clarified that the site management will not bear any responsibility arising from and/or related to the aforementioned price differences.

2.3. It is clarified that the site management does not undertake to hold in stock all the products whose images appear on the site and that the images on the site are intended for illustrative purposes only. It is emphasized that there may be differences in color and/or dimensions and/or changes of each other between the appearance of the product on the site and the appearance of the product in reality.

2.4. The site management reserves the right to offer promotions, benefits and discounts on the site at its sole discretion. In addition, the site management may discontinue these promotions, benefits and discounts at any time, replace them and/or change them, without any prior notice. In addition, it will not be possible to realize multiple discounts or promotions.

Purchasing and ordering products

4.1 Purchase of products will be made by a registered customer by filling out an order form that appears on the site. It is clarified that filling in all details is a prerequisite for placing the order. In order to ensure that the order is placed as soon as possible and without any errors, care must be taken to provide all the details required on the site accurately, including name, address, email address, and telephone number. Responsibility for filling in the details applies solely to the ordering customer. The company is not responsible for entering incorrect details and for any errors that occur as a result, and will not bear any expenses related to this.

4.2 Upon placing the order by the user, the site's clearing system will check the credit card details and only after the order is confirmed by the credit card company will the operation be approved and the product will be shipped.

4.3. In the event that the transaction is not approved by the credit card companies, the person performing the action will receive an appropriate notification. In order to complete the purchase, the person performing the action will be required to contact the customer service center by telephone to arrange for the credit card companies' approval to execute the transaction. It is clarified and emphasized that an action will be considered complete only after the credit card companies' approval to execute the transaction has been arranged by the person performing the action. In the aforementioned case, the shipping dates will only be considered as of the date the transaction is approved by the credit card company. If the person performing the action does not act to arrange the approval within 7 days of receiving the notification of the credit card companies' refusal to grant approval to execute the transaction, the company will be entitled to cancel the order.

4.4 Submitting false information is a criminal offense and anyone who does so is subject to criminal and civil legal proceedings.

4.5 The purchase on the site will be made subject to the transaction being approved by the credit card company. In the event that the transaction is not approved by the credit card company, a corresponding notification will be received and the customer's account will not be charged for the transaction. The customer will be returned to the payment page and asked to enter an alternative payment method. Responsibility for filling in the details applies only to the customer, the site management is not responsible for incorrect details entered.

4.6 . In cases where a product is out of stock and this is discovered only after the purchase is made, the Company will inform the Customer that the item is missing. It is clarified that the remaining items will be supplied to the Customer in accordance with the order. For the avoidance of doubt, the Company will not be obligated to sell the product, and the Customer will not have any claim and/or claim in this matter for any type of direct and/or indirect damage caused to him and/or to a third party, subject to the Site Management refunding the Customer any amount paid if it was indeed paid to the Company and/or canceling the charge if it was made for the missing item.

4.7. The site management is entitled, but is not obliged, to present or send updates to the user via e-mail, including content updates, information about its services and products as well as services and products of others, promotions and innovations on the site, within the meaning of Section 30A of the Communications Law (Bezeq and Services), "in 1982.

4.8 The Company shall be entitled to not approve a customer's order for any reason and at its sole discretion.

4.9. More than one coupon code cannot be redeemed per order. Customers who wish to redeem a website credit/gift card in addition to a coupon code should contact customer service.

Cancellations and refunds

5.1. Each user may cancel the transaction up to 14 days from the date of receipt of the product, or from the date of receipt of the transaction details - whichever is later, as stated in this regard in the provisions of the Consumer Protection Law. It is clarified that the law stipulates that the cancellation will be made only if the product remains in its original packaging. The cancellation fee is 5% of the value of the item or 100 NIS, whichever is lower.

It should be emphasized that no cash credit will be given for items for which no monetary consideration was paid, such as gift cards and gift vouchers. In these cases, a credit will be received for redemption on the site. The credit is personal and non-transferable. The site credit will be valid for two years only.

5.2. Accordingly, a refund will be given if the goods are returned to the company's warehouse in their original packaging and if they have not been used. Each user is aware that he will have to bear the shipping costs.

5.3. It is clarified that the return of products after their condition has changed for the worse while they were in the user's possession, including in the case of the return of a product that has been damaged and/or defective and/or has broken down and/or suffered any damage and/or its packaging has been damaged and/or has been assembled in the user's home, which changes its condition for the worse, is subject to the right of the site management to claim compensation for this. The site management will have the sole discretion regarding the condition of the returned product.

5.4. The site management will be entitled to cancel a transaction and/or sale in whole or in part in the event that the offer contains an unusual and clear clerical error, either in the product price or in the product description, or if it is discovered that there was a communication failure and/or a technical problem that prevented users from making proper use of the site or in the event of force majeure or if the product is out of stock.

5.5 Items received as gifts for which no monetary consideration has been paid will not be exchanged or returned. Likewise, it will not be possible to choose the item to be given as a gift in advance unless otherwise expressly stated by the site staff.

5.6 Exchange/return/credit will be approved by customer service provided that the item is new, unworn/washed, without stains or odors, with a ticket attached to the garment and in its original packaging (the transparent bag that the product came with).

5.7 In the event of a return of an order for which an exchange has been made, a credit will be given for use of the site only, and not a monetary credit.

5.8 No exchange/return/credit will be approved without sending a clear picture of the item in its original packaging via WhatsApp/email and confirmation from customer service that it is an item approved for exchange/return. Final approval will be given upon receipt of the item at the warehouse. No exchange or return of item(s) will be allowed without a packaging bag or with a packaging bag that has been damaged or torn by the customer.

5.9 If an item is received in an improper condition/not as photographed and approved by customer service - no final approval for return/credit will be given. Payment for returning the items will be paid by the customer for a total of 30 NIS.

6. Items purchased on the website will not be exchanged/returned in the physical store and vice versa.

Shipping and delivery times

6.1. The site management will deliver an order for any product purchased by the user on the site (within the green line) with delivery at a cost of 30 NIS, all within the time specified on the product's sales page, unless otherwise specified.

6.2. The delivery times for the products and/or services as indicated here and/or on the site include only "business days", i.e., weekdays, from Monday to Thursday, and do not include Fridays and Saturdays, holiday eves and holidays (Chol Hamoed) or the day the order was placed.

6.3 The Company will ensure the delivery of the product purchased on the Site to the address entered by the Customer, and in compliance with the specified delivery date, unless otherwise expressly stated and/or except for delays as stated below.

6.4. It is clarified that the site management will not be responsible for any delay in the delivery of the product, including in all cases related to the following: force majeure including war, hostilities, epidemic, emergency and natural disasters, strike of suppliers, services or goods necessary for the production of supplies and/or transportation of the products, any reason beyond the control of the site management and/or any reason related to the operation of the task.

Privacy Policy

7.1. The user of the site may choose to provide the site management with personal details such as height, weight, circumferences, photos, etc. (hereinafter: "Personal Details"). It is hereby clarified to the user that he is not under any legal obligation to provide the personal details, and the provision of the details depends on the user's free will and consent and is intended for control and service improvement purposes.

7.2. When registering on the site and during the purchase of a product or service on the site, the user can confirm receipt of direct mailings, messages and marketing publications via e-mail and/or text messages (SMS).

The user is aware that the information he provided in this form, including communication details, is up-to-date and was provided of his own free will without being legally obligated to do so, and that the information collected about me within the framework of the site, as well as any data produced based on the analysis of said information, will be stored in the company's database (hereinafter: "Database"). The use of the data provided by me and that collected about me will be done in accordance with the Privacy Protection Law, 5741 - 1981. This information will be used for the purpose of managing and streamlining the contact with me, for marketing, statistical and commercial purposes, conducting surveys and market research. The user is aware that the information will be used by the company as well as the companies that legally hold the database. The information will be used by the site for the purpose of sending marketing and/or advertising material, including regarding promotions and benefits, by way of direct mailing and by various media means including by mail, email, SMS, telephone and/or any other means of communication, including in relation to collaborations with third parties within the club. Any user who is not interested in receiving marketing messages and messages may remove themselves at any time from the mailing list by clicking the "Remove" button or alternatively by contacting customer service in writing at the email address contact@juv-activewear.co.il. Response times to this email are 7 business days.

7.3. It is clarified that this website may use cookies (especially for registered and subscribed users) and internal statistics interfaces (Google Analytics) in order to maintain anonymous statistical records of users and analyze user traffic, website browsing habits, and analyze clicks and time spent.

Release from liability

8.1. The Site, its content and any services provided through it are all available to users as they are and as they will be available. Use of the Site will be at the sole risk of the user.

8.2. Without prejudice to the generality of the foregoing, the site management shall not bear any liability, including, but not limited to: any liability arising from the availability, accuracy, currency, reliability, morality or possibility of use of the contents on the site, any representation regarding ownership and/or other proprietary rights, representations regarding non-infringement, representations regarding freedom and/or fitness for any purpose, representations arising from the course of trade and/or use.

8.3. The above clause shall apply, without derogating from the generality of the above, also, but not only, with respect to any damage and/or liability and/or expense, of any kind, direct and/or indirect, that may be incurred by you and/or any other person and/or corporation as a direct and/or indirect result of any error, omission and/or defect in the content and/or any failure to act, error, omission, interruption, delay in operation and/or defect in transmission, computer virus, spyware, communication failure, theft and/or damage to the record, unauthorized access and/or unauthorized modification of the record and/or use thereof, including, but not limited to, due to a cause based on the contract, a cause of tort, negligence, defamation and/or any other cause, of any kind, under any law and/or agreement.

8.4. For the avoidance of doubt, it is clarified that the liability of the Site Management is limited to the cost of the product to the user only. All information appearing on the Site, including commercial offers and/or various publications by third parties (hereinafter: "the Information") regarding the various products, and in general, is general information only. The Site Management will not be liable for any damage, direct or indirect, caused to the User as a result of reliance on information appearing on the Site and/or any other internal/external source of information and/or use of products sold by it.

8.5. While the Site Management makes reasonable efforts to include accurate and up-to-date information on the Site, the Site Management shall not be responsible and makes no representation regarding the accuracy of the information, and shall not be responsible and/or liable for typographical or other errors as well as omissions from the content.

Intellectual property

9.1. All intellectual property rights on the Site, including without limitation, copyrights, patents, trademarks and signs of any other kind, trade names, design rights, moral rights, information rights, archive and broadcast rights, advertising and marketing rights, models, trade secrets (hereinafter: "Intellectual Property Rights"), arising from and/or relating to the Site and/or the content, including, without limitation, all text, material and images on the Site, are the exclusive property of the Site Management, or of a third party that has authorized the Site Management to use it, and are protected as such by Israeli and international law.

9.2. With regard to the provisions of this agreement, it is prohibited to copy, distribute, publicly display, transfer, modify, process, reproduce, translate, sell, rent, or send to a third party the intellectual property rights on the site, without prior written permission from the site management.

9.3. The site or the contents do not, expressly or indirectly, grant any permission and/or license and/or right to use the intellectual property rights of the site management without prior written approval from the site management.

9.4. The Site may include names, company names, brands, registered or unregistered trademarks, service marks and logos (hereinafter: "the Marks"). These signs are the property of their owners. Nothing on the Site, directly or indirectly, constitutes a permission and/or license and/or granting of the right to use these marks without the express written permission of the owners of the marks and/or the holders of the rights in the marks in connection with such use.

General instructions

10.1. In any case of conflict or inconsistency between the provisions of these Terms of Use and any other publications, the provisions of these Terms of Use shall prevail in all respects. No information and/or representation given in this regard, in any other way, is and shall be valid, except for an express modification of these Terms of Use and their publication.

10.2. Any waiver, failure to act, or extension granted by the site management will not be considered a waiver of the site management's rights under any law.

Pre-order and purchase "PRE ORDER"

11.1 Placing an order are not in the company's warehouse, and which is indicated on the site, because they are offered for sale by way of advance purchase.
11.2 When purchasing an item with the pre-purchase option, the ordered item is expected to arrive at the Company's warehouse within 30 business days from the date of order, as indicated on the website and on the product page. After the item is received at the Company's warehouse, it will be shipped to you. It is clarified that the arrival of the items at the Company's warehouse may be delayed due to circumstances beyond the Company's control, and in such a case you will not have any claim against the Company.
11.3 Since pre-purchase orders cannot be split, it is clarified that to the extent that the order includes both items purchased in a pre-purchase format and items purchased in a regular format, all items included in the order will be shipped in a pre-purchase format, and the terms and schedules stated above and below will apply in connection with them.
11.4 For the avoidance of doubt, the delivery date depends on the availability of the item in the Company's warehouse.
11.5 An order that includes pre-purchased items may be canceled before the items are shipped from the Company's warehouse, and a full refund may be received, in coordination with the Company's customer service. To the extent that such an order is canceled after the items have left the Company's warehouse, the Company reserves the right to charge a cancellation fee.
For additional questions or clarifications, please contact customer service.

PRE SALE

12.1 Pre-sale of new collection items ("Pre-Sale") allows customers early access to items before their launch. The order of the items will be delivered in the usual manner subject to the delivery company.

12.2 During the pre-sale period, the new collection items will be offered at a special price. The Company reserves the right to discontinue this benefit and sell the items at full price after the pre-sale ends.